Below are answers to common questions about organizations, account management, and resource sharing. If you don’t find an answer to your question here, contact our support team at support@twelvelabs.io for further assistance.
A personal account is your individual account that only you can access. Resources (such as indexes, videos, and S3 integrations) created in your personal account are private to you.
An organization account is a shared workspace where multiple team members can collaborate. Resources created within an organization account are automatically shared with all organization members. Organization accounts also provide additional features like SSO authentication, centralized billing, and usage monitoring.
When you create an organization, a new organization account is established. Your personal account remains separate. Both accounts are associated with your email address. Your personal account and organization account each have distinct API keys.
The platform allows you to create one organization per account.
New organizations are created on the Free plan by default. For details on the rate limits for each plan, see the Rate limits page. To upgrade, follow the steps in the Upgrade your organization’s plan section.
Your current account is displayed in the top-right corner of the screen. Personal accounts are marked with your initials, while organization accounts will show the initials of the respective organization.
To switch between your accounts:
From any page of the Playground, select your profile icon in the top-right corner.
Indexes created in your personal account remain private and cannot be accessed through your organization account. Similarly, organization indexes cannot be accessed through your personal account. You’ll need to switch between accounts to access different sets of resources.
When a user is removed from an organization, the platform revokes their API key for the organization, and they will no longer have access to the organization’s resources.
Yes. All S3 integrations created within an organization account are automatically shared with all members of that organization. This enables teams to collaborate using shared storage resources.
See the Manage your organization section for details on how you can view your billing and usage. Note that organization billing is only accessible to administrators.
Yes. When you use an organization account, you receive a single consolidated bill for all team members instead of separate bills for each user.
Currently, we are working on this capability.
When using an organization account, rate limits apply in aggregate to all users in the organization. For details on the rate limits for each plan, see the Rate limits page.