Twelve Labs offers two plans: Free and Developer. For a detailed comparison and to understand the resources available with each plan, see the Pricing page. After signing up, you are automatically assigned the Free plan. If your needs exceed the Free plan, consider upgrading to the Developer plan.

Upgrade your plan

To switch to the Developer plan, complete the following steps:

Go to the Billing page and log in using your credentials.
Select the Upgrade Plan button:
Provide all the required information.
When you've finished, select the Upgrade button.

Downgrade your plan

To switch to the Free plan, complete the following steps:

Go to the Billing page and log in using your credentials.
Select Cancel Enrollment:
Follow the provided instructions.
When you've finished, select the Proceed button.

Note the following about downgrading your plan:

Your indexes expire 90 days from the date of their creation.
The platform maintains the total duration of your indexed videos without resetting it.