Manage your plan
TwelveLabs is moving plans to the new billing in phases. Legacy billing applies to your plan until it moves. The first part of this page describes legacy billing. The last part describes the new billing. For the dates, see Migrate to the new billing. For the new billing, see Plans, allowances, and overage.
Until your plan moves, you can still change plans and cancel a plan or subscription. For the full list, see What you can do before your plan moves.
In legacy billing, TwelveLabs offers three plans: Free, Developer, and Enterprise. After you sign up, you start on the Free plan. Each plan has different pricing and rate limits. For details, see the Pricing and Rate limits pages. If your needs exceed your current plan, consider upgrading.
Upgrade to the Developer plan
To switch to the Developer plan, complete the following steps:
Go to the Billing page and log in using your credentials.
Upgrade to the Enterprise plan
To discuss custom rate limits and pricing, contact sales.
Downgrade your plan
To switch to the Free plan, complete the following steps:
Go to the Billing page and log in using your credentials.
Note the following about downgrading your plan:
- Your indexes expire 90 days from the date of their creation.
- The platform maintains the total duration of your indexed videos without resetting it.
Manage your plan in the new billing
The new billing has four plans: Free, Plus, Pro, and Enterprise. For the price and the allowances of each plan, see the Pricing page. For how the allowances work, see Plans, allowances, and overage. To move to the new billing before your move date, see Migrate to the new billing.
View your usage
To see how much of each allowance you have used:
Go to the Playground.
The Billing & Plans page also shows when the Workload allowance resets.
Turn overage on or off
Overage is available on the Pro plan and the Enterprise plan.
To turn overage on or off on the Pro plan: