TwelveLabs offers three plans: Free, Developer, and Enterprise. After signing up, you’re automatically assigned the Free plan. Each plan has different pricing and rate limits. For details, see the Pricing and Rate limits pages. If your needs exceed your current plan, consider upgrading.

Upgrade to the Developer plan

To switch to the Developer plan, complete the following steps:

Go to the Billing page and log in using your credentials.

Select the Upgrade Plan button.

Provide all the required information.

When you’ve finished, select the Upgrade button.

Upgrade to the Enterprise plan

To discuss custom rate limits and pricing, contact sales.

Downgrade your plan

To switch to the Free plan, complete the following steps:

Go to the Billing page and log in using your credentials.

Select the Cancel Enrollment button.

Follow the provided instructions.

When you’ve finished, select the Proceed button.

Note the following about downgrading your plan:

Your indexes expire 90 days from the date of their creation.
The platform maintains the total duration of your indexed videos without resetting it.