> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.twelvelabs.io/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.twelvelabs.io/_mcp/server.

# Administrator's guide

> Learn how to set up and manage your organization.

The person who creates an organization automatically becomes its administrator. As an administrator, you'll follow a typical workflow to set up and manage your organization:

#### [Create an organization](#create-an-organization)

Create your organization directly from the Playground.

#### [Switch between your accounts](#switch-between-your-accounts)

Ensure you've selected your organization account.

#### [Manage team members](#manage-team-members)

Invite new members, reassign roles, and remove members.

#### [Manage your organization](#manage-your-organization)

Review usage, update payment information, upgrade plans, and manage organization settings.

# Create an organization

Open your web browser and visit the [Playground](https://playground.twelvelabs.io).

Log in using your credentials. If you don't have an account, click the **Sign up** link below the **Continue** button and follow the instructions to register for a free account.

From the sidebar, select **Settings** > **Organization**.

Select the **Create Organization** button.

Follow the instructions to create an organization.

Invite team members to your organization and assign their roles.

> **Note**
>
> When you create an organization, it uses the Free plan. For details on the rate limits for each plan, see the [Rate limits](/docs/get-started/rate-limits) page. To upgrade, follow the steps in the [Upgrade your organization's plan](/v1.3/docs/advanced/organizations/administrators-guide#upgrade-your-organizations-plan) section.

# Switch between your accounts

You must switch to your organization account before managing your organization or your team members. Skip these steps if you just created an organization - the platform automatically switches to your organization account. You'll need these steps when returning to the Playground later or switching between multiple organizations.

Your current account is displayed in the top-right corner of the screen. Personal accounts are marked with your initials, while organization accounts will show the initials of the respective organization.

To switch between your accounts:

From any page of the [Playground](https://playground.twelvelabs.io), select your profile icon in the top-right corner.

Select **Switch organization accounts** in the dropdown menu.

Choose the account you want to use. A checkmark will appear next to your active account.

![](/_fern-img/223cb39367efa288258bb2e9cf90417e4f9058b97308a35a195570d6dbb912f2.webp)

# Manage team members

This section covers all aspects of managing users within your organization, including inviting new members, reassigning roles, and removing members.

## Invite team members

From the sidebar, select **Settings** > **Members**.

Select the **Invite** button in the top-right corner.

Enter the email addresses of the team members you wish to invite, separated by commas.

Assign a role for the new team members.

Select the **Add members** button. Each team member will receive an email invitation to join the organization.

*(Optional)* You can view the status of invited members on the **Members** page. The status will show "Invited" until the member accepts the invitation.

*(Optional)* If an invite expires or is not received, you can resend the invitation by selecting the **Resend invite** option next to the user's name.

## Reassign roles

From the sidebar, select **Settings** > **Members**.

Locate the user whose role you want to change.

From the dropdown next to their current role, choose the new role.

Confirm the role change.

## Remove users

From the sidebar, select **Settings** > **Members**.

Find the user you want to remove.

From the dropdown menu next to their name, select **Remove**.

Confirm the removal. The platform will revoke the user's API key for this organization, and they will no longer have access to the organization's resources.

# Manage your organization

The following sections show you how to complete common administrative tasks.

## View billing information

From the sidebar, select **Settings** > **Billing & Plan**.

Review the current usage and billing details.

Update the payment information if needed.

## Monitor resource usage

From the sidebar, select **Settings** > **Usage**.

Review usage metrics and analyze consumption patterns. This helps you optimize the allocation of resources.

## Upgrade your organization's plan

From the sidebar, select **Settings** > **Billing & plan**.

Select the **Upgrade Plan** button and follow the instructions.

## Downgrade your organization's plan

From the sidebar, select **Settings** > **Billing & plan**.

Select the **Cancel Enrollment:** button and follow the instructions.

## Delete an organization

> **Warning**
>
> Deleting an organization permanently removes all associated data, including indexes, videos, and S3 integrations. You cannot undo this action.

To delete an organization, contact the customer support team by email at [support@twelvelabs.io](mailto:support@twelvelabs.io). Include the name of the organization you want to delete.